Delivery and Exchanges
Returns and exchanges are available within 15 days of receipt for unused stock items with the exception of gold and platinum products which are custom made and not eligible for returns. The customer is responsible for shipping costs and any taxes and fees incurred due to a return of stock items or exchange transaction.
All custom made products are non returnable. If an order for a gold or platinum product is cancelled prior to shipping after it is produced, the item has to be returned to the casting company and the customer is responsible for the re-stocking fee of 15% which covers the labour charges from this service. Paypal and Credit card processing companies (Stripe) do not provide refunds for their fees, so these fees are also subtracted from any payments made towards the cancelled purchase.
Customs and Taxes
International orders may be subject to import duties, taxes and brokerage fees, which are levied once a shipment reaches the destination country. The customer is responsible for the payment of these costs if applied to a package. If a package returns due to unpaid duties, the customer will need to provide payment for a second shipping attempt.
Production:
The time frame below is only an estimate. The actual production time will be provided when an order is placed.
Titanium rings: in stock and will ship within approximately 2 to 7 business days.
Silver and Bronze: custom made and will ship within 7 to 10 working days (preparation, casting, polishing, finishing and packing).
Gold and Platinum: custom made and will ship within 7 to 10 working days (preparation, casting, polishing, finishing and packing).
Most orders are usually produced as they are received due to the large variation in sizes (except titanium). All pieces are individually finished by hand with loving care and the highest quality you will find. If you need an item to be shipped within a faster time frame than informed above please contact me to discuss this possibility prior to placing your order. I prefer to work without being rushed, in harmony and with positive energy flowing so the rings are at their best potential.
Shipping Options and Time
Shipping options are currently available with Canada Post and DHL Express and are shipped from Montreal, QC, Canada. The timing informed below is affected by the Covid-19 pandemic and delays are to be expected.
CANADA POST:
The shipping time informed below is provided by Canada Post and may vary depending on the destination and country’s Customs procedures and local delivery services. These estimates were made prior to pandemic restrictions and delays.
>>> USA
Tracked Packet USA – 5 to 7 business days
Expedited Parcel USA – 4 to 5 business days
Xpresspost USA – 2 to 3 business days
>>> INTERNATIONAL LOCATIONS:
Tracked Parcel International – 6 to 15 business days
Xpresspost International – 4 to 10 business days
>>> CANADA
Lettermail – 4 to 7 business days
Expedited Parcel – 3 to 7 business days
Xpresspost – 2 to 3 business days
DHL EXPRESS:
1 to 2 days in North America
3 days to most countries in Europe
4 to 7 days to other destinations.
Shipping Locations
I currently ship orders to over 30 countries. If your country is not listed at checkout you may contact me to enquire about the possibility and costs to ship to your country.
I have shipped the Atlantis products to the countries below and this list shows sample shipping times experienced by clients. Consider that this time may vary depending on your country’s Customs procedures and work volume, seasonal delays and other unexpected events. This list should give you an idea of what to expect, but is not a guarantee of delivery time.
Canada – 3 to 7 business days
USA – 5 to 10 business days
United Kingdom – 5 to 15 business days
France – 5 to 15 business days
Germany – 5 to 15 business days
Belgium – 5 to 20 business days
Sweden – 5 to 15 business days
Switzerland – 5 to 15 business days
Norway – 5 to 15 business days
Netherlands – 5 to 15 business days
Finland – 5 to 15 business days
Austria – 10 to 15 business days
Denmark – 10 to 15 business days
Ireland – 10 to 20 business days
Hungary – 7 to 15 business days
Italy – 10 to 20 business days
Portugal – 10 to 20 business days
Poland – 10 to 20 business days
Australia – 10 to 20 business days
Singapore – 7 to 25 business days
Japan – 7 to 15 business days
Brazil – 20 to 60 business days
Croatia – 10 to 25 business days
Serbia – 10 to 25 business days
Saudi Arabia – 10 to 25 business days
Qatar – 30 to 60 business days
Reunion Island – 10 to 20 business days
New Zealand – 10 to 20 business days
Slovakia – 10 to 20 business days
Taiwan -20 to 30 business days
Fiji Islands – 10 to 20 business days
Philippines – 10 to 30 business days
Luxembourg – 7 to 15 business days
Lithuania – 7 to 15 business days
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Shipment of high value orders
Products in solid gold or high value orders must be shipped with Canada Post tracked services or DHL and insurance (insurance cost will be informed by email and usually costs around 2% of the order value).