If you already ordered products and would like information on delivery timing or exchange options, please scroll down for content published after the production alerts. The delivery times published below do not reflect current delays caused by sanitary measures implemented during the Covid-19 pandemic. Canada Post has been experiencing a large volume of shipments with long waiting times for local deliveries and other countries are likely to be in the same situation.
Updated on 16/07/2020:
Casting and production services will be closed from 17/07 to 07/08 for summer vacations. Orders already confirmed are being finalized for shipment within the next week.
If you would like to pre-order any products for August, please send an email to email@example.com with the following information:
- your full name
- shipping address
- the list of items (rings with sizes or pendants)
I will contact you to process your order and send payment instructions when services are available again.
Thank you for understanding! 🙂
Returns and Exchanges
Returns and exchanges are available within 15 days of receipt for unused items with the exception of gold and platinum products which are custom made and not eligible for returns. The customer is responsible for shipping costs and any taxes and fees incurred due to a return or exchange transaction.
UPDATE: As of 20/03/2020 returns and exchanges will be more difficult to process, please be mindful when placing your order.
Customs and Taxes
International orders may be subject to import duties, taxes and brokerage fees, which are levied once a shipment reaches the destination country.
The customer is responsible for the payment of these costs if applied to a package.
Titanium rings: in stock and will ship within 48 hours.
Silver and Bronze: 6 to 7 working days to prepare, cast, polish, finish and pack your order if your ring size is not in stock.
Gold and Platinum: not currently offered.
Most orders are usually produced as they are received due to the large variation in sizes (except titanium). All pieces are individually finished by hand with loving care and the highest quality you will find. If you need an item to be shipped within a faster time frame than informed above please contact me to discuss this possibility prior to placing your order. I prefer to work without being rushed, in harmony and with positive energy flowing so the rings are at their best potential.
Shipping Options and Time
Shipping options are currently available with Canada Post and DHL Express and are shipped from Montreal, QC, Canada. The timing informed below is affected by the Covid-19 pandemic and delays are to be expected.
The shipping time informed below is provided by Canada Post and may vary depending on the destination and country’s Customs procedures and local delivery services.
Small Packet USA Air – 5 to 10 business days
Tracked Packet USA – 5 to 7 business days
Expedited Parcel USA – 4 to 5 business days
Xpresspost USA – 2 to 3 business days
>>> INTERNATIONAL LOCATIONS:
Small Packet International by Air – 6 to 12 business days minimum( no tracking available )
Tracked Parcel International – 6 to 15 business days
Xpresspost International – 4 to 7 business days
Lettermail – 4 to 7 business days
Expedited Parcel – 3 to 7 business days
Xpresspost – 2 to 3 business days
1 to 2 days in North America
3 days to most countries in Europe
4 to 7 days to other destinations.
I currently ship orders to 30 countries. If your country is not listed at checkout you may contact me to enquire about the possibility and costs to ship to your country.
I have shipped the Atlantis products to the countries below and this list shows sample shipping times experienced by clients. Consider that this time may vary depending on your country’s Customs procedures and work volume, seasonal delays and other unexpected events. This list should give you an idea of what to expect, but is not a guarantee of delivery time.
Canada – 3 to 7 business days
USA – 5 to 10 business days
United Kingdom – 5 to 15 business days
France – 5 to 15 business days
Germany – 5 to 15 business days
Belgium – 5 to 20 business days
Sweden – 5 to 15 business days
Switzerland – 5 to 15 business days
Norway – 5 to 15 business days
Netherlands – 5 to 15 business days
Finland – 5 to 15 business days
Austria – 10 to 15 business days
Denmark – 10 to 15 business days
Ireland – 10 to 20 business days
Hungary – 7 to 15 business days
Italy – 10 to 20 business days
Portugal – 10 to 20 business days
Poland – 10 to 20 business days
Australia – 10 to 20 business days
Singapore – 7 to 25 business days
Japan – 7 to 15 business days
Brazil – 20 to 60 business days
Croatia – 10 to 25 business days
Serbia – 10 to 25 business days
Saudi Arabia – 10 to 25 business days
Qatar – 30 to 60 business days
Reunion Island – 10 to 20 business days
New Zealand – 10 to 20 business days
Slovakia – 10 to 20 business days
Taiwan -20 to 30 business days
Fiji Islands – 10 to 20 business days
Philippines – 10 to 30 business days
Luxembourg – 7 to 15 business days
Lithuania – 7 to 15 business days
Shipment of high value orders
Products in solid gold or high value orders must be shipped with Canada Post tracked services or DHL and insurance (insurance cost will be informed by email and usually costs around 2% of the order value).