- How to place an order
1) Visualize the list of products and prices on the shop page.
2) Send an email to contact@atlantisring.net with the following information:
– your full name
– shipping address
– city
– province or state(if available)
– country
– postal code
– telephone number
– the list of products you want to order including :
-> Product title
-> Metal
-> Size (for rings)
-> Options if available (chain, etc)
-> Specific request (if any)
- Can I place and order directly on the website via the shopping cart and checkout option?
This option is currently disabled as email orders give me the chance to find out more about your product needs and shipping destination.
- How to pay for my order?
I will contact you confirming your order, production timing and delivery costs. Payment will be requested when the item is ready to ship and is accepted via Stripe (credit card), Paypal or Moneygram/Western Union ( a message will be sent with a link to an invoice for payment directly with one of the companies above).
For gold, platinum and large orders a 50% deposit is required upon confirmation of the order.
- How long will it take to prepare and ship?
It usually takes approximately 1 week to make most products but at this time it may take up to 2 weeks to finish your item(s) due to sanitary measures of social distancing and restrictions implemented during the pandemic.
- Is shipping available worldwide?
Shipping is currently available for selected countries due to postal service restrictions. Shipping outside North America may take a lot longer than normal and I cannot give you an exact estimate for delivery timing. Please contact me and I will check if shipping is available for your destination.
- How to choose a ring size?
You need to visit a jewelry shop and ask them to measure your finger. If your measurement is different from the North American sizes you may convert it using a ring size conversion table available HERE.
- Find out more about the process and other questions you may have.
Please visit the FAQ page by clicking HERE. There you will have a long list of topics to research from and if you do not find an answer to your questions, please write me an email and I will do my very best to help you :).